Full time

Customer Success - Associate Partner

Posted by FICO • Hamilton, Ontario, Canada

📍 Hamilton, Ontario 🕒 June 08, 2026

About the Role

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity 

 

Reporting directly to the Regional Senior Director of Customer Success, the Customer Success Manager (CSM) plays a pivotal role in supporting the customer lifecycle and developing outstanding customer relationships through the highest levels of ongoing support. Individuals in the CSM role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success.

In this role you will act as the primary point of contact for your customer and leverage the FICO platform to help drive expansion and retent...

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