Customer Success Associate
Posted by Shell • Legazpi Village, Kalakhang Maynila, Philippines
About the Role
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Principal Accountabilities:
Customer Enquiries
Logistics: Resolve enquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomes
Loyalty Management
Manage the Retail Loyalty Customer Experience
Handle transaction queries, self-serve queries and general loyalty related enquiries
Process Customer loyalty registration and personal data management, channel preference modification
Perform compliance checks on fraud and manual data quality control
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