About the Role
Position : Senior Client Success Advisor/ Client Success Advisor Department : Goldcast
Role Overview:
As a Sr. Client Success Advisor/ Client Success Advisor on our agency partners team, you will be responsible for ensuring the success of Cvent utilization and growth, specifically for our partners and clients in the NA region.
Job Responsibilities:
Own Customer Success:
Manage a portfolio of small to mid-sized customer accounts, ensuring customers achieve their event goals and maximize their value from the Goldcast platform.
Drive Strategic Engagements:
Conduct business reviews, usage analyses, and strategic check-ins with customers to reinforce value and drive retention.
Promote Growth:
Identify product expansion, usage growth, and upsell opportunities; collaborate with the Account Management team to convert them into measurable ARR gains.
Ensure Product Adoption:
Monitor customer usage, adoption, and engagement trends. Provide resources, training, and...
Role Overview:
As a Sr. Client Success Advisor/ Client Success Advisor on our agency partners team, you will be responsible for ensuring the success of Cvent utilization and growth, specifically for our partners and clients in the NA region.
Job Responsibilities:
Own Customer Success:
Manage a portfolio of small to mid-sized customer accounts, ensuring customers achieve their event goals and maximize their value from the Goldcast platform.
Drive Strategic Engagements:
Conduct business reviews, usage analyses, and strategic check-ins with customers to reinforce value and drive retention.
Promote Growth:
Identify product expansion, usage growth, and upsell opportunities; collaborate with the Account Management team to convert them into measurable ARR gains.
Ensure Product Adoption:
Monitor customer usage, adoption, and engagement trends. Provide resources, training, and...
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