Customer Strategy Lead

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

The objective of the Customer Strategy Lead role is to solve complex, high impact customer challenges and shape customer strategies that help build Australia’s most-loved airline. The role will lead identification of customer pain points, design solutions that align with Virgin Australia’s Customer Value Proposition and develop business cases to support recommendations.

Responsibilities include:

• Develop new strategies to solve complex customer ch...