About the Role
What You Can Expect :
Job Responsibilities:
Customer's contact point and Escalation
Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bill of ladings
Strict maintenance of on-time KPI
Ability to proactively explain procedures to the consignee in case of questions
Quick solution finding in case of escalations
Ensuring no delay of customs application with regards to physical submission to customs offices and/or online procedures.
Adherence to KPIs for customs and on-carriage procedures
Providing and monitoring high-quality service from Origin office to Destination office while generating on-time reports based on the requirements of the customer
KPIs adherence in Operational System
Constant monitoring while en...
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