Customer Solutions

What You Can Expect :

Job Responsibilities:

Customer's contact point and Escalation

• Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bill of ladings
• Strict maintenance of on-time KPI
• Ability to proactively explain procedures to the consignee in case of questions
• Quick solution finding in case of escalations
• Ensuring no delay of customs application with regards to physical submission to customs offices and/or online procedures.
• Adherence to KPIs for customs and on-carriage procedures
• Providing and monitoring high-quality service from Origin office to Destination office while generating on-time reports based on the requirements of the customer

KPIs adherence in Operational System

• Constant monitoring while ensuring the proper setting of milestones/ status codes under 100% Data Quality.
• Meeting of time...