Customer Solutions Engineer

Remote job / Full-time employment

About the Role

We're looking to add a new team member to our growing Customer Solutions Engineering team in the Philippines. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn't immediate. We work across multiple channels to support users of Cloud, diving deep into technical issues while continuously building our expertise. If you love solving hard problems, communicating clearly, and learning something new every day, we'd love to meet you. Please note that employees in this role may be required to work overnight shifts and on Philippine holidays.

What You'll do

Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas

• Build and deepen your t...