About the Role
Hi,
The Customer Support Executive will be responsible for assisting customers with queries, providing accurate information, resolving issues, and ensuring a smooth and positive customer experience across calls, emails, or chat.
🔹 Key Responsibilities
- Handle customer queries via calls, emails, chat, or tickets.
- Provide accurate information about products, services, and processes.
- Resolve customer issues with professionalism and empathy.
- Maintain and update customer interaction records in CRM tools.
- Follow escalation processes for unresolved or complex issues.
🔹 Required Skills & Qualifications
- Excellent verbal & written communication skills.
- Strong listening and problem‑solving abilities.
- Basic computer literacy (MS Office, CRM usage preferred).
- Customer‑centric attitude with patience and empathy.
- Ability to work ro...
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