Customer Solution Engineer - Major Projects
Posted by KONE • Dubai, Dubai, United Arab Emirates
About the Role
A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer’s building specifications.
Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the customer's overall solution, including integrations, solutions, services, and products. He/she takes responsibility for defining the specifications, costs, and lead times in cooperation with other front-line parties, Supply Line, and Area and Global support functions.
CSE Engineer, Solution has a deep understanding of new KONE solutions (e.g., project management, and installation) across business lines and a holistic understanding of certain customer segments, such as retail, infrastructure, residential, of...
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