Full-time
Customer Services Manager - Banking
Posted by SSC HR Solutions • El Omraniya, Giza Governorate, Egypt
About the Role
- Act as a team lead or focal point of contact managing complex portfolios for all Trade & Non-Trade related Corporate queries
- Manage and drive specialized teams (Such as Trade advisory, Cash portfolios or Online Banking support etc.) towards the achievement of goals and objectives of the business
- Support Unit Head to design, implement and execute all necessary actions to assure a high quality of customer service for Corporate customers
- Implement and monitor SLAs with internal units and develop the necessary agreements with 3rd party vendors to outsource activities
- Define scripts per level of escalation and problem resolution
- Implement necessary systems to monitor and track problem resolution, inquiries and performance
- Analyze performance reports
- Analyze data to identify Root Cause and related process improvements
- Analyze customer feedback reports to improve product functionality, proces...
Ready to Apply?
Submit your application today and take the next step in your career journey with SSC HR Solutions.
Apply Now