About the Role
- BRIEF DESCRIPTIONOF JOB FUNCTION
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
- DUTIES ACTUALLY PERFORMED BY THIS POSITION:
- Answer all calls within 2 rings
- Cordial and positive tone of voice in all calls
- Focus on needs of the customer and provide for their queries and requests
- Sell, up-sell and cross-sell different products and services to the customer
- Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
- Data entry
- Filing and documentation management
- Updating inf...
Ready to Apply?
Submit your application today and take the next step in your career journey with Braxtone Group.
Apply Now