Full-time
Customer Service Team Leader
Posted by Michael Page • Wrocław, Lower Silesian Voivodeship, Poland
About the Role
- Lead and supervise a team of Customer Service Specialists supporting B2C customers across EU and UK markets.
- Manage daily workflows and real-time queues to ensure service level agreements (SLAs) are met across email and chat channels.
- Coach, develop, and support team members through regular feedback, training, and performance discussions.
- Own, maintain, and continuously improve the internal Knowledge Base and standard operating procedures (SOPs).
- Collaborate closely with the Global Consumer Service Manager and other internal stakeholders to share insights and support continuous improvement initiatives.
A successful Customer Service Team Leader should have:
- Very good command of English (C1 level or higher) - required for daily communication and docume...
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