Full-time

Customer Service Team Lead - Brokerage - KL

Posted by Teleperformance • Petaling Jaya, Selangor, Malaysia

📍 Petaling Jaya, Selangor 🕒 February 21, 2026

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About the Role

 Qualifications 
Minimum requirements:
Ability to mentor a team to meet quality standards and metrics set by the department.
Minimum of 1+ years of supervisor experience, managing and leading a team.
Proficiency in using Excel.
Flexibility to work in an ever-changing environment.
Excellent written and verbal communication skills in English and one local language.
Significant experience in a complex fast paced environment.
 Responsibilities 
 Responsibilities:
Lead and manage a team of customer service specialists in a multi-channel environment.
Ensure optimal staffing duringUS market hoursand coordinate coverage off-peak.
Monitor performance and conduct coaching to improve service quality.
Review call/chat quality and ensure compliance with internal and regulatory standards.
Handle customer escalations and coordinate with intern...
                

Job Details

Location Petaling Jaya, Selangor
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted February 21, 2026
Deadline April 02, 2026

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