About the Role
Customer Service Team Lead
Location CO-Barranquilla Posted Date 26 minutes ago(12/14/2023 4:27 PM) Job ID 2023-3012 # Positions 2 Category Business Support
Job Summary
The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. Also, The Team Lead will work with the Customer Service Supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. The Lead will work with the Supervisor to establish and monitor workflow e...
Ready to Apply?
Submit your application today and take the next step in your career journey with Auxis.
Apply Now