Customer Service Support

**POSITION RESPONABILITIES:**



Communication with clients to inform about order status (scheduling, delivery, replenishment)



Together with Planning, work on meeting delivery commitment dates to clients



Customer service, being the main contact in the company



Ensure communication (prioritization) of delivery scheduling to clients



Analysis of estimated cost of the process, related to Customer Service and Planning



Analysis of the process together with Planning for improvements and implementations of this



Support to the Materials department to ensure correct compliance with internal processes



Keep data updated such as material, clients, dates and Oracle system



KPI´s compliance



English intermediate



Industrial Engineer, Bachelor of Administration or related



Computationa...