Customer Service Supervisor

.Customer Service Supervisor page is loaded## Customer Service Supervisorremote type: On-Sitelocations: Vaughan, ON: Scarborough, ONtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R25_ **SUMMARY**Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.**JOB DUTIES*** Monitors and evaluates performance metrics.* Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.* Identifies training needs and conducts training on operating procedures and other work guidelines.* Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.* Create and/or improve departmen...