Customer Service Supervisor

What you will enjoy doing

• Support the agency network and assist the Business Manager with stock reconciliations, commission payments, and banking activities
• Case-manage complex customer enquiries, resolving root causes to prevent reoccurrence
• Work collaboratively as a key contributor within the CSO team and wider business
• Monitor real-time call and case queues, ensuring adequate resourcing and escalating gaps to Service Management and Workforce Management

What makes you great

• Minimum two (2) years’ experience leading a call centre team in a fast-paced environment
• Proven ability to build, motivate, and manage a high-performing team with strong training and performance management skills
• Hands-on leadership style with a focus on customer service, discipline, and leading by example; able to jump on calls and manage difficult customer interactions
• Qui...