About the Role
Description
• Directly lead a team of ACG Customer Service Representative. Work Closely with WW&Regional business partners to guarantee superior customer experience and build up strong working relationships.
• Resolves customer service issues with quick response and trusted answer.
• Supervise, coach, and develop the CSR team, strengthening the team capability, customer centric mindset and accountability, and ensure consistent service quality across COPC operations.
• Collaborates internally and externally , and synergizes as One Agilent to improve customer experience, drive organizational goals and support processes optimization.
• Maintains professionalism by keeping updated about policies and procedures and ensures team adherence to standard operating procedures and compliance requirements.
• Ensure the integrity of the operations by accurately reflecting operational performance to management
Qualifications
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