Full-time

Customer Service Supervisor

Posted by Aramex • Algiers, Algiers, Algeria

📍 Algiers, Algiers 🕒 February 28, 2026

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About the Role

  Location -Algiers  , , Algeria (DZ)  
  Job ID -6450 
  Location: OUED SMAR - ALGIERS 
  Job Responsibilities: 
 Ensure high customer satisfaction level to retain customers,
 Manage daily complaints and ensure timely resolution,
 Ensure responding to customer inquiries on time,
 Manage Station IRT (immediate response team) and achieve service level, 
 Handle and assist escalated cases until customer is satisfied, 
 Reporting any information that might impact company image and brand,
 Monitor and enhance the overall CS team members’ performance,
 Assist teams to handle complex cases. (Lost, delayed, etc.), 
 Facilitate the flow of information horizontally and vertically, 
 Ensure proper implementation of Aramex procedures and policies, new services, products, and systems,
 Work with ops to ensure smooth flow of deliver...
                

Job Details

Location Algiers, Algiers
Job Type Full-time
Category Information and Record Clerks
Posted February 28, 2026
Deadline April 09, 2026

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