Customer Service Specialist with German

As a Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.
Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.

• Manage customer orders in SAP and the e-commerce portal: validation, entry, tracking, and fulfillment


• Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)


• Coordinate order planning with Production and monitor delivery timelines


• Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities


• Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR/IMDG)


• Organize shipments and returns in coordination with warehouses...