Customer service specialist

Description

The Customer Service Specialist for Austria (plays a pivotal role in orchestrating seamless customer interactions and operational efficiency across Austrian market with a focus on objectives: managing Customer inquiries (inbound & outbound), Order management (OM), Invoiced to Cash (I2C) processes & Customer pro-active sales support.

This role is responsible for maintaining high levels of customer satisfaction while fostering cross-functional collaboration, acting as a first line resolution.

The Customer Service/Sales Specialist is a key driver in ensuring Galderma's success to increase customer satisfaction.

While having a hands-on responsibility for providing the best Customer Service you would be also responsible for overseeing work of rest of the Alpine Customer Service region and serve as a stand in for a team's Manager in case of their absence

Key Responsibilities