Customer Service Specialist

Role Overview: We are seeking a highly motivated and experienced Customer Services Specialist to lead our efforts in delivering outstanding customer service and success across EMEA markets. This critical role involves supporting the entire customer life cycle from discovery to post-sales support. The ideal candidate will excel in operational planning, stakeholder management, and overseeing outsourced activities with BPOs. This role also includes managing approximately 30 Contingent workers.

Key Responsibilities:

Customer Lifecycle Management: Provide comprehensive customer support from discovery to post-sales across EMEA markets.

Stakeholder Management: Build and maintain strong relationships with key stakeholders across Sales, Supply Chain, Accounts Receivables, and Product teams.

Operational Planning: Collaborate with Sales to define requirements such as buying behavior, contact types, sales ...