Full-time

Customer Service Specialist

Posted by DSV • Sulaibiya, Al Jahra Governorate, Kuwait

📍 Sulaibiya, Al Jahra Governorate 🕒 March 01, 2026

About the Role

Time Type:

Full Time

Role


As Freight Operations Specialist you will be responsible for providing customer-focused operational support by managing end-to-end freight activities for both import and export shipments. The role ensures accurate documentation, efficient shipment handling, proactive communication, and on-time delivery in line with customer requirements, while maintaining high operational and service standards.


Responsibilities: 

  • Monitor shipments in transit and proactively keep customers informed of ETAs, or any transit-related issues.

  • Negotiate freight rates with carriers and service providers, update export and import rate sheets on SharePoint

  • Send routing instructions and follow up with origin offices, agents, and carriers.

  • Coordinate closely with the clearance department to ensure timely customs clearance and final delivery.

  • Update the CW1 system with Proof...
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