Full time

Customer Service Specialist

Posted by Aptiv • Kraków, Lesser Poland Voivodeship, Poland

📍 Kraków, Lesser Poland Voivodeship 🕒 February 27, 2026

About the Role

We are looking for a detail-oriented and customer-focused Customer Service Specialist to support our clients in the automotive sector. You’ll manage inquiries, orders, and support requests with professionalism and efficiency, helping to strengthen long-term relationships. 

Key Responsibilities: 

  • Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support. 

  • Accurately process and monitor customer orders, ensuring timely fulfillment and communication. 

  • Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence. 

  • Maintain a strong understanding of our automotive product portfolio and service offerings. 

  • Track and follow up on backorders, returns, and warranty claims. 

  • Identify and suggest improvements to enhance customer experience ...

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