Customer Service Specialist

Responsibilities

• Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
• Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
• Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
• Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams.
• Provides customers with shipment status updates.
• Confirms, cancels, and processes refunds for orders as needed.
• Sends out notifications for order delays.
• Coordinates with shipping carriers to investigate lost packages and defective product claims.
• Builds customer trust and earns positive feedback.
• Updates in...