Full-time
Customer Service Representatives
Posted by Virtual Staffing Solutions • Lungsod ng Ormoc, Silangang Kabisayaan, Philippines
About the Role
Customer Service Representatives
Department: Operations
Employment Type: Full Time
Location: Ormoc - Chinatown, PH
Compensation: ₱19,000 - ₱21,600 / month
Description
Virtual Staffing Solutions is looking for a Customer Service Representatives to manage and respond to incoming customer inquiries. The role involves organizing communications, routing concerns to the appropriate team, and ensuring timely and accurate responses. The customer service representative will work closely with internal teams to resolve customer concerns efficiently.Key Responsibilities
- Monitor and manage incoming emails within the Fresh Service platform.
- Organize, categorize, and accurately route emails to the appropriate associate or department.
- Respond to customer inquiries in a timely and professional manner.
- Rectify or resolve issues within scope before escalation when applicable.
- Ensure all tickets a...
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