Customer Service Representative

• Advanced English proficiency (C1 level) in both communication and writing
• 1 to 2 years of experience in Customer Service or in a similar role

Acerca de nuestro cliente

The hiring company operates in the life science industry and is a small-sized organization. To offering innovative solutions and maintaining high standards in customer satisfaction.

Descripción

• Enter and verify customer orders received by phone, mail, email, or fax for the various organizations served by Customer Service.
• Communicate relevant information to customers in a timely manner (products nearing expiration, incorrect product codes, incorrect prices, operational issues, etc.).
• Address various customer inquiries or direct them to the appropriate resource
• Manage orders according to requests from the Operations team (order allocation, release, cancellation).
• Follow up with the Finance department regarding t...