About the Role
Job Description
We are seeking a motivated and friendly Entry-Level Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely and accurate assistance via phone, email, and chat. This is a great opportunity for someone who enjoys helping others and wants to build a career in customer support.Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
Provide accurate information about products, services, and policies.
Assist customers with order tracking, returns, exchanges, and general support.
Document customer interactions and follow up as needed.
Collaborate with other departments to resolve customer issues efficiently.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
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