Customer Service Representative

Position Overview

We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to act as the vital link between our customers, global suppliers, sales team, and operations support. In this role, you will serve as the primary point of contact for customer purchasing agents, ensuring a positive experience with every interaction. Your goal will be to drive sales bookings, increase market share, and ensure operational excellence through accurate order processing and strong relationship management.

Key Responsibilities

Customer Service & Order Management

• Serve as the primary liaison for customers regarding a diverse range of products, including life science instruments/consumables and general commodities.
• Process sales orders and confirmations received via email, phone, fax, and internal sales quotes.
• Verify the ...