Customer Service Representative

Innovative Shipping Dedicated to You
Are you ready to join a global shipping company and work with people all around the world?
ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.
Main Role:
As CSR (Customer Service Representative - Front Office), you´re responsible for managing the Import shipments release functions and follow up, proactively identify issues to mitigate them in time, and bring an end-to-end Excellent customer experience, working closely with the customers as well as internal stakeholders. Maintain focus on customer perception, process efficiency/improvement and business growth.
Main Responsibilities:
- Act as the main point of contact for customer needs.
- Focal contact point between POL, POD, and stakeholders involved.
- Coordinate and resolve if any issue arises to enable smooth operation and cargo release, avoi...