Customer Service Representative | Ticketing Agent | Weekends OFF

Caldwell Communications Consultancy Philippines

On-site - Navotas No Exp Required High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals

S...