Customer Service Representative

Key tasks:

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email
• Coordination of interfaces between our customers, distributors, sales managers, logistics, production, as well as the Regulatory Affairs and Finance departments
• Creation of compliant and complete export documents, their management, and ensuring correct export and import handling
• Maintenance of the ERP system in the order processing area
• Contribution to continuous improvement and process optimization

Requirements:

• Successfully completed vocational training in the fields of freight forwarding, international trade, or customs
• Experience in order processing and customer service
• Good written and spoken skills in English and German is a plus, any additional language is welcome
• Experience working with ERP s...