Full-time

Customer Service Representative Tech Support

Posted by GGA Solutions • Tijuana, Baja California, Mexico

📍 Tijuana, Baja California 🕒 February 18, 2026

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About the Role

JOB DESCRIPTION
 Position Customer Service Representative Tech Support Description The Customer Representative will provide technical problem resolution the customers by performing a question diagnosis while guiding users through step-by-step solutions. The support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Some solutions may require follow-up, research, or escalation Level 4 Team for further troubleshooting and issue resolution. Representatives will perform related work as required. Work Days Monday to Sunday with 2 days off per week Work Hours Availability from 8:50 a.m. until 7:00 p.m. PST Salary Skills: Ability to speak and write clearly and accurately
Excellent problem-solving and decision-making
Knowledge of customer service principles and practices.
Have relevant knowledge on GSM, LTE and prepaid mobile services (preferred)
Knowledge of relevant software comput...
                

Job Details

Location Tijuana, Baja California
Job Type Full-time
Category Information and Record Clerks
Posted February 18, 2026
Deadline March 30, 2026

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