Customer Service Representative Team Lead

FinCom Technologies is a fast-growing startup building modern commerce platforms where shopping meets financial intelligence. We help brands, wallets, and partners deliver smarter, frictionless e-commerce experiences through deep payment and logistics integrations.

We’re looking for a Customer Service Representative Team Lead who is proactive, customer-focused, and experienced in managing support teams within a fast-paced e-commerce environment. This role will oversee daily operations, ensure excellent customer experience, and drive continuous improvement across all service channels. This is a day shift , Monday to Friday, onsite role.

Job Description

• Lead and manage a team of Customer Service Representatives handling buyer and seller concerns
• Oversee daily operations across live chat, email, calls, and social media channels
• Ensure fast and accurate resolution of...