Customer Service Representative

Role: Customer Service Representative

Job Description

• Assist customers via the inbound/outbound calls received

• Meet required criteria for call quality standards.

• Maintain customer relations with a high degree of internal and external customer service.

• Possess effective problem-solving skills to ensure timely problem recognition and resolution.

• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

• Recording and updating customer information via the organization's internal systems

• Resolving customer queries at first point of contact

• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer

• Ensure call handling and service quality is maintained

Person Specification

• Excellent telephone manner/interpersonal...