Customer Service Representative

The Business:This professional services organisation is a leader in its field, providing medical support, expert advice and a high degree of service to its targeted customer market. There is now an opportunity for three customer service professionals to join the team, due to growth. Priding itself on promoting from within, this business will focus on your training and development to ensure personal growth and quality service.

The Role:
Reporting to the Team Leader, you will focus on building key relationships with members and servicing their queries. Specifically, your responsibilities will include:
- Managing inbound call and email volume.
- Keeping accurate and up-to-date records of members’ queries.
- Managing your work in accordance with the business’s processes, compliance, and legislative requirements.
- Providing members with an update to date information regarding their membership.
- Continuously looking for processes to imp...