Full-time
Customer Service Representative
Posted by Robert Half Office Team • Scranton, PA, United States
About the Role
Description
A growing Lehigh Valley company is working with Robert Half to hire a Customer Service Representative who delivers a great customer experience over phone, email, and chat. You’ll resolve inquiries, document interactions, and collaborate with internal teams to ensure timely solutions.
Key Responsibilities
+ Handle inbound calls/email/chat; resolve order, billing, service, and product questions.
+ Log and track cases in CRM; escalate complex issues appropriately.
+ Provide accurate information regarding policies, pricing, and timelines.
+ Process orders, returns, and account updates with a high degree of accuracy.
+ Meet or exceed quality, handle time, and customer satisfaction metrics.
+ Collaborate with operations, sales, and logistics to resolve customer concerns.
+ Identify opportunities to improve processes and customer experience.
Requirements
Requirements
+ 1–...
A growing Lehigh Valley company is working with Robert Half to hire a Customer Service Representative who delivers a great customer experience over phone, email, and chat. You’ll resolve inquiries, document interactions, and collaborate with internal teams to ensure timely solutions.
Key Responsibilities
+ Handle inbound calls/email/chat; resolve order, billing, service, and product questions.
+ Log and track cases in CRM; escalate complex issues appropriately.
+ Provide accurate information regarding policies, pricing, and timelines.
+ Process orders, returns, and account updates with a high degree of accuracy.
+ Meet or exceed quality, handle time, and customer satisfaction metrics.
+ Collaborate with operations, sales, and logistics to resolve customer concerns.
+ Identify opportunities to improve processes and customer experience.
Requirements
Requirements
+ 1–...
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