Customer Service Representative

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Description

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and friendly manner
• Provide product information, troubleshoot basic technical issues, and support the returns/warranty process
• Maintain accurate records of customer interactions in our CRM system
• Process orders, returns, and follow-ups with shipping and logistics partners
• Provide administrative support to the sales and service teams (e.g., scheduling, order tracking, filing)
• Assist in organizing and updating product manuals, FAQ documents, and internal systems
• Coordinate with warehouse, tech support, and marketing as needed to ensure smooth operations

Requirements:

• 1+ year experienc...