Customer Service Representative

On-site - Rizal; 1-3 Yrs Exp; Diploma; Full-time

Job Description

• Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
• Assist players with account-related issues, including registration, login, and password recovery.
• Provide information about promotions, games, prizes, and rules to players.
• Handle complaints or disputes efficiently, escalating complex issues to supervisors when needed.
• Process payments, withdrawals, and other account transactions accurately.
• Monitor player accounts to ensure compliance with company policies and prevent fraudulent activities.
• Update and maintain accurate customer records in the company database.
• Educate players on responsible gaming practices and offer assistance when needed.
• Stay informed about new games, features, and promotions to provide up-to-date assistance.
• Collaborate with other teams to resolve te...