Full time

Customer Service Representative

Posted by Global Blue • Riyadh, Riyadh Province, Saudi Arabia

📍 Riyadh, Riyadh Province 🕒 March 01, 2026

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About the Role

What you will do. A glimpse in your role:
This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´ KPIs and deliver a high performance with focus in high quality.
Every action has an impact. You will make a difference here if:
Communication with customers in written and via phone with defined SLA (response time) and quality standards
Keeping records of customer´s interaction and contacts
Researching required information using internal systems and resources
Communication and coordination with CS Team members, internal departments, and GB offices
Following-up in customer inquiries not immediately resolved
Identifying and escalating priority issues
Recommending process improvements
Duties and responsibilit...
                

Job Details

Location Riyadh, Riyadh Province
Job Type Full time
Category Information and Record Clerks
Posted March 01, 2026
Deadline April 10, 2026

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