Customer Service Representative

Overview

Billingual and Trillingual Customer Service Representatives (CSR) to support operations. This role focuses on delivering high‑quality customer support through a call center environment, handling customer inquiries, and ensuring an excellent customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone and/or digital channels
• Resolve customer inquiries, issues, and service requests efficiently
• Provide accurate information regarding AT&T products and services
• Maintain high customer satisfaction through professional communication
• Follow established processes and compliance guidelines
• Meet KPIs such as productivity, quality, and customer experience metrics

Requirements

• 1 - 3 years of experience in Customer Care
• English Advanced level
• Portuguese Advanced level (for trillingual position only)