Customer Service Representative

CUSTOMER SERVICES REPRESENTATIVE

JOB PROFILE SUMMARY

Handles customer interactions (email, telephone, etc.), providing outstanding customer service. Is knowledgeable in a limited number of Commercial products, or products of low complexity. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Banking products and services.

JOB DESCRIPTION

1. GENERAL FUNCTION:

•Handles customer interactions (email, telephone, etc.), providing outstanding customer service.

•By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about US Banking products and services.

•Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following p...