About the Role
Job Description Summary
Elementis Customer Service Representatives (CSRs) focus on delivering effective customer service, meeting SLAs, and collaborating with cross-functional teams and Sales Representatives. They excel in OTC processes, complaint handling, pricing resolution, customer interaction, and account maintenance. The role involves managing multiple accounts, ensuring timely deliveries, and maintaining compliance with business policies and audit schedules. CSRs work closely with Customer Service management to implement and monitor standards and KPI metrics, supporting customers in the Americas and/or Europe.Job Description
Responsibilities
Customer Order Processing and Management
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