Customer Service Representative

We are looking for a proactive, customer-focused
Appointment Setter & Admin VA t

o manage client communications, confirm bookings, and support daily administrative operations. The ideal candidate is detail-oriented, reliable, and possesses excellent English communication skills to ensure smooth, professional interactions with clients.

Key Responsibilities

• Call clients who book appointments via Facebook lead ads or landing pages to confirm their bookings (hot leads).
• Conduct reminder and confirmation calls or messages one day before each appointment.
• Reach out to previous clients from the database to share new promotions, updates, and special offers.
• Make occasional cold calls during idle hours to potential leads.
• Maintain accurate and up-to-date records of calls, confirmations, and attendance using Google Sheets or CRM tools.
• Communicate with the internal team regarding booking status, client feedback, and att...