Customer Service Representative

Customer Service Representative (E-commerce / DTC) – Remote (PST Hours)

About the Company

We are a mission-driven beauty brand creating high-performance, vegan, and 100% cruelty-free makeup and skincare products. Beyond delivering exceptional beauty solutions, we are committed to giving back and supporting initiatives that help communities thrive. We believe exceptional customer experiences are just as important as exceptional products.

Position Overview

We are seeking a highly motivated, empathetic, and detail-oriented Customer Service Representative to join our growing Customer Experience team. In this role, you will be the frontline voice of the brand, supporting customers across multiple channels and ensuring every interaction reflects our core values of compassion, empowerment, and excellence.

This is a fully remote role, with required availability during Pacific Standard Time (PST) hours.

Key Responsibilities

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