The Company
Our client is an international business within the hotel industry.
The Role
Provide support to B2B customers via phone and emailAssist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshootingTroubleshoot and lodge support tickets through internal CRM and helpdesk systemsSupport new customers during onboarding and help them understand processes and requirementsReview customer feedback and assist with follow-up actionsMaintain accurate customer records, reporting data, and documentationSupport the wider team with general administration, coordination tasks, and updates to customer-facing contentAssist with product updates, brand materials, signage requests, and reputation or customer experience activitiesContribute to delivering a positive customer experience across the networkYour Profile...