Customer Service Representative

General Description:

Customer Service Representative (CSR) with a strong focus on sales, support, and relationship management. Goal-oriented, and skilled in balancing service and sales, with strong problem-solving and organizational abilities.

Important Note : Please make sure you have an active Viber account , as we well communicate through Viber.

Duties and Responsibilities:

· Manage large amounts of incoming phone calls.

· Generate sales leads.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and

interactive communication.

· Provide accurate, valid, and complete information by using the right method/ tools.

· Meet personal/ customer service team sales targets and call-handling quotas.

· Handle customer complaints, ...