CUSTOMER SERVICE REPRESENTATIVE
Posted by Outsource Accelerator • Pasig, Metro Manila, Philippines
About the Role
About the Company
We are an online bookstore offering a wide range of discounted Swedish and English-language books — from bestsellers and classics to childrens books and non-fiction. Our mission is to make reading affordable and accessible to book lovers across Sweden.
Position Overview
We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers via email, handling inquiries, resolving issues, and ensuring a positive overall customer experience.
Key Responsibilities
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Respond to customer emails promptly, professionally, and courteously
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Handle inquiries related to orders, deliveries, returns, missing or incorrect items, refunds, and account concerns
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Troubleshoot and resolve customer issues, escalating complex cases when nece...
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