Customer Service Representative

On-site - Pasig Fresh Graduate/Student Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

Are you a highly organized individual with a background in logistics and a keen eye for detail? We are seeking a dedicated professional to join our team as anCustomer Service Representative to manage and resolve issues for our outbound shipments.

Key Responsibilities

• Customer Assistance: Assist customers (branches, FB team, and shippers) with their outbound inquiries.
• Shipment Resolution: Notify the branches/customers about problematic shipments being held in customs or at network stations, and actively find resolutions.
• Coordination & Compliance: Closely coordinate with service providers to ensure the company is updated on customs and airline requirements.
• Problem Solving: Work with service provi...