Full-time
Customer Service Representative
Posted by Ecscale • Pasig, National Capital Region, Philippines
About the Role
The Role
We are looking for a proactive and customer-focused Customer Service Representative to be the frontline support for our clients and customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and is passionate about providing excellent service. The ideal candidate is solutions-oriented, highly organized, and experienced in managing customer interactions across various channels, including phone, email, and live chat.
Target Start Date: April 13,2026
Critical Requirements:
- At least 3 years of experience in a customer-facing role, preferably in a contact center or e-commerce environment
- Proven ability to handle multi-channel support (chat, email, messaging, voice)
- Exceptional written and verbal communication skills in English
- Familiarity with Zendesk or other CRM tools
- Demon...
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